FAQs
Most Frequent Questions and Answers
Of course! Just contact us with your ceremony’s details and desired services, and we’ll get back to you with a custom package.
Yes, all prices are final. No tax is added afterwards.
For most cases, yes. However, on particular cases and resorts where we have an in-house shop, we might be able to split coverage for you. Just ask!
Credit cards, PayPal and Bank Transfer. In some resorts, it is also possible for you to settle your package’s remaining balance with a cash payment.
When the Ceremony is to be held at listed resorts (Check pricing page), where WeddingDayStory is an INTERNAL contractor, no advance payment is required. You will settle directly with your Resort.
For services at EXTERNAL, non listed resorts, there’s a 20% retainer, to be paid at the time of booking. The package total should be settled one month before the wedding. However, should you need for us to accommodate a different payment schedule, let us know.
A team of paired photographers will work together to cover as many moments of your day as possible. You’ll be able to get the “Getting Ready” photos done at the same time, instead of splitting the time for each. You’ll also get two angles during all key moments (this comes particularly handy during the ceremony).
We recommend for you to place your booking as soon as possible to guarantee availability.
All images are professionally edited and uploaded to a Private Viewing Gallery link 7 to 12 business days after the wedding. From here, you’ll be able to choose your favourites.
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Yes. We’ll send you custom upgrade options when we share your gallery with you. Prints, Canvases and Albums are available for purchase through us for as long as the gallery is active.
It is the option for you to share your images (regardless of whether they are included in your package or not) directly from your online gallery link to social media.
Average final edit run time will be 7 to 10 minutes per hour of coverage, so for an 8 hour coverage, your long version video will be of just under an hour. Every photo & video package also includes a trailer version edit, which runs for about 5 minutes. This is a fast paced edit, set to music, which is designed for you to be able to share on social media.
The post-processing of the video can take approximately 3 months. This time can vary if change requests are made after the first preview is shared with you.
The “First look” is a chance for you to see each other, right before the ceremony, and before anyone else! It is a very intimate moment that you can share and document, and it is a great opportunity for pictures.
We normally start 1 hour before the ceremony. However, if you are booking photo and video, it is advised for the coverage to start at least an hour and a half before the ceremony, to allow plenty of time for photo and video.
For all coverages of above 5 hours, we do suggest that you discuss meal arrangements for the photo & video team with your wedding planner or coordinator. Many resorts have employee meal options you can look into.
We are flexible with such cases, and, as long as we have availability, we’ll reschedule your booked photo & video coverage package for the new date. If you suspect that weather might cause your ceremony to be rescheduled, please look into the alternative date ASAP and let us know so that we can plan ahead. In the off chance that we don’t have availability for your new date, we’ll give you a full refund for your booked package.
In the off chance that you choose to cancel a reservation 60 days before the wedding or more, we’ll refund the full amount of the retainer, minus any bank transfer fees or paypal expenses. If you cancel your package booking or your wedding event less than 60 days before the shoot date, your retainer will be non-refundable.
Once you complete our questionnaires and provide us with any photo inspiration or style references, your Wedding Day Specialist will assign the photographer from our team that will be the best fit for you. Feel free to browse through our galleries of #WeddingsInTheSun and point us towards the ones you like best, so that we can have a better idea of your testes!
Of course! We can set up a Skype call with your photographer approximately two to three weeks before the ceremony. If you need to talk anything over with us on any other date, you can always set up a call with your Wedding Day Specialist. If your arrival date and our availability allows, we can always set up a pre-ceremony meeting with your photographer in person.
You’ll receive a link to your online gallery 7 to 12 business days after the ceremony. This link will include ALL pictures taken during your day. You’ll also be getting instructions on how to select and download your favorite images, according to your package’s inclusions.
Your Wedding Day Specialist will walk you trough the very simple process of choosing your favorites for the album. They’ll also design a layout and send it to you for approval. You’ll be receiving your album in the mail, once the process is complete.
The Slide Show is a video where your pictures will be featured, set to music. This will be sent to you as an online link and a downloadable high resolution .MOV file, after your package upgrade is placed.
The Mobile App is a custom App for smart phones that you’ll be able to install trough a link. It will include a selection of your favorite wedding pictures, and can be shared with guests and family by simply forwarding them the link.
Yes, all the images that you choose within your package will be available for high resolution download, without any watermarks. You’ll be getting them with all printing and copying rights released.
No un-edited images will be ever presented to you or included in your package. All images go trough post-processing before they are delivered, as this is the way we set up the final product you’ll receive. Trust us, the photos will look amazing!
Our editing work included color corrections and enhancements only. However, we can also do custom edits like scar or blemish removals, object removals, etc. Just ask! Depending on the number of custom edits you require, we’ll either send you a quote or just include them, free of charge.
The High Resolution Digital File is like the negative for your image: From it, you’ll be able to print off the picture on any size or medium (canvas, album, etc), as many times as you want. This is why they are more expensive than prints. When you buy the digital file, you are getting all rights and the possibility to print that image, forever.
Your print credit will be a code that is set to give you a discount of X amount of dollars on any purchase from our online gallery. Say you would like to get a couple of canvases. Just choose the products and sizes that you desire, and enter your code when prompted during check out, and the amount corresponding to your credit will automatically be discounted from your purchase!